1. Ordering from The Mobility People

1.1 You can order via telephone: 0800 011 9736.

1.2 You can order via our website.

1.3 Visit our showroom to discuss your requirements.

1.4 All product pictures are for illustration purposes only.

2. Returning Your Order

2.1 You have 14 days to notify us if unsatisfied. Return shipping is at your cost.

2.2 Items must be returned in original condition.

2.3 Refunds may be reduced if items are damaged or used.

2.4 Returns must be requested within 14 days of receipt.

2.5 Item must not be registered with DVLA; damages/missing parts incur costs.

2.6 Return Address:
The Mobility People,
Unit 5, Scunthorpe Eastgate Park,
Queensway Industrial Estate, Scunthorpe, DN16 1AE

3. Cancelling an Order

3.1 Notify us ASAP to cancel. If dispatched, costs may apply.

5. Standard Warranty

5.1 All scooters include a 12-month warranty. Extended warranty available.

6. Consumer Protection

6.1 We follow GDPR and privacy policies.

7. Contract

7.1 We are not liable for delays due to uncontrollable events.

8. VAT Exemption

Please read VAT exemption info on our website.

9. DVLA

9.1 Class 2 scooters do not require DVLA registration.
9.2 Class 3 scooters must be registered. Register Here

10. Complaints Procedure

10.1 Contact us in writing or via email: [email protected]

All terms governed by the laws of England and Wales.